SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dr. Well Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://drwell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verty nice
Came for a long time but the goods are good
Great bandage! Very satisfied! Velcro is very strong-do not sculpt it to the fabric part. I'll order more. I recommend
Excellent product and quickly your arrival.-
I'm satisfied with that. The store tərəfdən was also slowed by cracking. Plus 5-6 is that the child is comfortable and comfortable. I'll cure the seller.
great. a++++
The goods received. Longer than other purchases. The goods correspond.
as described.
Very cool bandage
Very good
Well received, correct delivery. Good product, I found the same in France for 20 €, so I bought it on DrWell. Much cheaper
Thought it stronger product structure. But worth the cost benefit.
Excellent
Good quality and delivered on time
bon article
As described. High quality. Fast delivery.
A little bit small for my feet.
safe package,fast!! Thank you!
The goods did not come money returned
ok
The bandage fixes well, after washing slightly sat down. The order is satisfied.
Good quality, thanks!
Fast delivery, quality is not bad. Seller recommend.
excelente
ARRIVED, USED AND USING AND ENJOYED, WHO ALREADY INJURED HIS ANKLE, THE IDEAL AND USE THIS PRODUCT, THANK YOU THE SERVICE YOU…
Great and very fast!
Ürün my hand did not reach
Good quality product, same as in the photo!
Goods in good condition and delivery on time
satisfait
Good
It came quickly and on time, the quality of the goods corresponds to the description
Top
Really amazing product! Wore it the entire day and my ankle was not paining at all! The quality is really top notch!
Fast,safe package,excellent!! Thank you!!
Very good product excellent quality recommended
Ok
Good quality
Recommended
good
It came within 30 days, the goods are of good quality, there is no rigid fixation, but for everyday use it is suitable
Very firm but also quite thick seam at the foot. This may be irritating give when tight sport shoes. Further good product
order finally came through after taking more than two months. But the store was pretty helpful and made sure I got my item.
Thank you, corresponds to the description
ok
Same as the photo
It went very long, through latvia, winter passed, ordered for winter
A+++++ store recommended, well packed
Good quality. Correct description
The parcel reached 25 days to ur. quality of norms, there is no excess smell. Dipped with velcro, immediately formed tightening. Packed in a normal package.