SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dr. Well Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://drwell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The size approached, but it is not very convenient to wear armpits
Came thanks waited about a month, the quality is like normal, let's see if the thing is right)
26 days. Good product.
Happy. Delivery norms, quality too. The thing is not bad, but already lying down. Not much, just to be for such money.
Salam mal gəldi. Xoşuma gəldi matrix. He was relaxed.
As in the photo. Great thing!
Before the Primorsky territory the order was not more than a month. Stitched well.
Excellent quality feels very comfortable and helps with my back recomend store
too small for me, but fits partner, uncomfortable under arms, ok for price, not very solid
Dubious thing, you need to always watch it, so that the straps do not fall off your shoulders, then be in constant tension. Well, I'm pressed in the armpits. And will stretch MB. I'll try a day to drag, see what will happen
Came well packed with tutorial how to wear it. Seems very comfortable, I hope it will work well. Came to Czech Republics in 4 weeks. Thanks.
Excellent posture concealer, relief is immediate. 100% satisfied. I'll buy again.
Useful, thank you
Sent 8.09. Received 23.10. Everything is fine, the size served
There was a parcel for two weeks. Everything is neatly packed, the product is neatly stitched. Looks good. Dress and adjust conveniently. Thank you store!
Quality is excellent! It came quickly. Seller recommend
Very good
Well holds the shoulders, does not allow the child to slouch! Thank You
The size of 46 clothes size is not suitable. Until i figured out the velcro fastener. Exactly suitable daughter. Very quickly delivered. The price is cheap, the quality of tailoring and materials is perfect.
Paid on september 8, received in minsk 24. Almost a record of delivery. (on my memory). Corresponds to the description. Sensations when wearing are not yet clear. From a week i will add a tip. While the store recommend.
It came super fast. Only black does not hold. Maybe with the size did not please.
The product is satisfied, the back holds perfectly, the naked body will be very much rubbed, the t-shirt is excellent, i recommend
Free Shipping 25 days. Corresponds to the description of the store. Took on 48 size, suitable and more with a request.
3.09 ordered, came 17.09! Everything as described! In action i will add in a few days, as i understand helps or not. And in appearance everything is fine!
Hello, I received the article!! It corresponds to the description and I received it very quickly!!
It came to moscow for a month. Even dressed))) in principle it is possible to take) Z. s. I'm very broad-shouldered
It came quickly, before the deadline. Packed well, there is a cool zip-up bag. Sits quite conveniently even on the naked body, does not press, as expected. The size of m came just right, the guy is 20 years old. At first glance helps not to be proud, let's see what happens next. I recommend.
Sent the next day after payment. Track tracked from the first day. The rb reached 3,5 weeks. Quality is good. I recommend.
The goods ordered 19.07.19 received 22.08.19. Everything's fine. No smell. Behind expected a plate that will hold the cervical department, it is not. Soft. With the store communication did not lead. In the case i did not try, later i will add a tip.
The parcel came pretty quickly in just 20 days. the parcel came in whole and not damaged. the store was sociable. thanks to the seller for such a wonderful product!!!
Packing super Item tracked partially Seller responsible Item excellent Seller recommend The parcel went up to 45 days
The product comes to your hand in very short time. Definitely not suitable for serious back problems. Feel free to get a much better quality product if you have serious problems. The product quality is beautiful solid but there is no advantage for the back area I can just say it is useful for your shoulders. Could be useful for your walk disorders.
I took l. quality is excellent. About the smell-almost not felt. To bryansk 29 days. Helps keep your back flat. I recommend both store and product.
Thanks for the speed of the transfer. The product has been received after 12 days... The product suits me very well
I ordered 15.07 came in 29.07 in rostov-on-don, the quality is satisfied, like the effect is)) i recommend the store and the goods :)
After using the useful result as it seems, the product has reached my hand in two weeks, I will see only 12.65 tl you pay taxes at the door
Delivered quickly, everything is as in the description, the quality is good, we will wear it and let's see if it helps or not.
Description corrector accurate, got the size such as ordered. The workmanship is normal. Thread does not hang out. But the use effect is not obvious. I think that fixation is weak. If the son-in-law is stronger, it begins to crush the axillary nodes. I did not have to communicate with the store. The seller sent quickly and honestly. The delivery was exactly a month.
In the krasnodar territory, the goods came for 40 days, in general, not bad, but the armpits need to be worn pads
awesome product.. I got this product in Delhi, India within 12 days. thank u so much Ali Xpress
The goods are good. Size adjustable velcro in wide prides
Fast shipping Price $ 4.19 Not tested yet Recommend
Fast shipping. But the size is small. I will order now l.
Very good deal thanks Just becarful at the size
Everything is ok, but if you wear it for a long time, it starts to rub in the armpits, removed after an hour about, there were rubbing on the skin
Everything is as in the description. everyone is happy.
All ok. Delivery to kiev-3 weeks!
1 month to penza. really good thing. A little rubbing the armpits. Because of the wrong fastening on the back. Thank you to the store. My wife asked her to order. Even though she has a normal back.
I recommend the product and the store, high quality, Thank you!
Well, for such money i did not find anything superfluous. Excellent for correction. quality excellent material is excellent. Delivery is very fast at this time.