SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dr. Well Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://drwell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Quality is good, its function performs.
Nothing in sight, practice will show.
I zamovayu in other, i think it's more beautiful, but you can skazaty about the goods and virobnica. Nyshvidsha delivery to all. Definitely recommend.
Excellent knee pads. The fabric is dense, it fits the knee well, does not slip. On the top edge is a silicone insert. In a minute you forget that the knee pads are dressed, at the same time the effect of support and springiness in the joint is felt. Seller respect
Excellent
5 stars, sending and shipping lightning fast, quality is excellent
Delivery was very long..Quality is OK.
feel goog
very good quality
Many thanks to the store, the order came very quickly. Before vladivostok a little more than a week. all as in the description. i ordered my husband, he did not have time to try on, but i think it will do. the quality is good, the material is pleasant. the purchase is satisfied with everything 100%!
Superb
Το προϊόν είναι πολύ καλό και είναι το 2°που παράγγειλα. Ηρθε 3 μέρες νωρίτερα από την ημερομηνία παράδοσης. Το συνιστώ ανεπιφύλακτα. Good store,, good product and fast delivery!
The goods did not come. Waited 3 months. The store again wanted to extend the delivery time and then did not agree to the dispute.
Delivery was long. That on the knee itself, very tight, the knee began to hurt after use, either you need a bigger size, or the knee is less tight
super!!!
Wrong with the size. An odd thing, worth its money.
it's my second purchase, very good product, and fast delivery. but please don't raise the price againe. thank you
In principle, it will. Although bought in a specialized store knee pad it will not replace. Took purely for comparison. Your money is worth it. I will wear for training on a healthy leg)))
Fast delivery, seems to be a bit tight, guess just my leg size goes right between the two sizes.
Good quality. Thanks to the silicone tape in the upper part do not slide down. The size as in the size chart.
Bandage super, really liked
Thick, good quality, size in size. There is a silicone strip for fixing. Fast shipping.
I arrive fast, good packing, just like the description
Delivered in 4 weeks in O.K. condition. Thanks.
Accurate product, similar with picture. Comfortable wearing, good support. Delivery time 20 days
Bien
Fast shipping. Quality goods. Well hold the knee, tight. Thank you very much to the store, good luck!!!
The quality is excellent. Does not slip (silicone holds). I recommend. Only went a little over 40 days.
First. Liked. With the size, it seems, guessed
Everything sits well perfectly, the husband is happy
Seller recommend
Bien
Light smell, it fits comfortably on the leg. With the size guessed, see the table and measure the leg. It's been a little over a month.
good
The goods came quickly, the quality is good. Not yet tested in the case
Thank you very good
Excellent quality, the product and the store recommend
It's perfect!
Fit is large but works. Sticks well with the rubber band on the inside
many thanks for sending me this knee support braces elastic compression. It fits excellent and the quality looks great. Best Regards RUEDI
is very good quality
Ordered 29.03 received 10.05. Amazing, but when ordering i did not notice that in the lot only one knee pad. the delivery was tracked extremely strange... The second time i will not buy this product.
Came the goods in good condition for a month only it is a little big and so everything is fine
Everything is fine, but with the size did not guess (it was necessary to take a smaller size).