SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dr. Well Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://drwell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. All ok!
The goods came in intact, the purchase is satisfied, we order the second knee pad
It's very comfortable and helpful. Who have knee problems I suggest you to take it.
Good too
Injections are class! Yakinni. Do not overdo the leg.
For the third time i freeze here the bells. Duge zdovolanna yakistu. I'll give you one, come in three different places.
The product came for 1 month, the quality is good, i recommend.
It's okay.
Thanks to the store. I'm surprised. I ordered 16.03, i received 08.04 in hmao. Super
The order came quickly-a couple of weeks to kaliningrad. I order a second time, as the first product quickly stretched and when moving, crept creating discomfort. Asked the store to make silicone inserts on the inside of the product to prevent slipping when wearing, the seller responded positively, but when receiving found that there are no inserts inside, the seller deceived me. There are no foreign odors, when you wear it quickly stretched (consider this, if you think to make an order), when washing does not sit down. Price at the time of order 206 rubles
As described
Delivery is fast. Size guessed. The quality seems not bad, time will show
In general, everything is not bad, but on my leg ska dangles, insulting (
Some too big, or stretched
all ok
The knee came up all well
Norms
Good product
Very good product!
For the third time i order. Pts satisfied
Everything is exactly as in the description of the product satisfied took za198,51
Took a companion, says good.
Sent not long, i order a second time, last year the quality was good, this time weak, soft some
Not very fixed
The order is satisfied, the knee pads are simply incredible. Comfortable and comfortable for both sports and simple walks.
Knee pads as knee pads.
It's a store I shop before. The product is very good store reliable. Arrived in Ankara in 23 days. Teşekkürler.
Knee pads of good quality, the size grid corresponds, but the store very long sent the order, for this and took off the star.
Satisfied with the product!
I recommend the store the product was less than a month
The knee pad is good quality and nice.But my order was L size but I have received XL.
Very good
All ok
Good
Well sewn, came quickly.
Great item! I take the second time. When ordering, keep in mind that knee pads are sold one by one (not a pair). I run in them for about a year. Excellent yourself recommended (do not slip, do not press). Very satisfied.
Perfectly fixes. Very convenient.
Great thing! Only a very long time was the knee, the track on the russian federation was not tracked.
Good item just i ordered l but this size ballad
In ukraine, the order came in 2 weeks. the track was tracked. the quality is normal (previously took another company-aolikes, they were denser, but at the same size-less). I recommend the product and the store.
Great. Quality is satisfied. Ordered a second time
I order not the first time. All excellent thanks)
All is OK